Returns & Exchanges
At Downies Collectables, we want you to be completely satisfied with your purchase. If your fashion item doesn't fit or meet your expectations, we offer a 30-day return policy for a full refund or exchange.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing